Welcome to our FAQs page! Below are answers to common questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us at support@findmore.shop.
General Questions
1. What is FindMore?
FindMore.shop is an online store offering a wide range of products, including electronics, home essentials, fashion, and more. We strive to provide quality products at competitive prices.
2. How can I contact customer support?
You can reach us via:
- Email: support@findmore.shop
Ordering
3. How do I place an order?
- Browse our catalog and select the items you want.
- Add items to your cart.
- Go to the checkout page, fill in your shipping and payment details, and confirm your order.
4. Can I cancel or modify my order?
Orders can only be canceled or modified before they are shipped. Please contact us immediately at support@findmore.shop if you need to make changes.
5. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your shipment on our website or the courier’s platform.
Payments
6. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
7. Is my payment information secure?
Yes, we use secure payment gateways and encryption technology to protect your payment information.
Shipping and Delivery
8. Where do you deliver?
We deliver across South Africa and offer international shipping to select countries.
9. How much does shipping cost?
Shipping costs depend on your location and the size of your order. The exact cost will be calculated at checkout.
10. How long will it take to receive my order?
Delivery typically takes:
- Local orders: 3–7 business days.
Returns and Refunds
11. What is your return policy?
We offer a 14-day return window for most items, provided they are in their original condition and packaging.
12. How do I request a return or refund?
To request a return, email support@findmore.shop with your order number and reason for return. Refunds will be processed once the returned item is inspected.
Account and Privacy
13. Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to save your details for faster checkout and track your orders easily.
14. How is my personal information used?
We respect your privacy. Your personal information is used solely for processing orders and improving your shopping experience. See our Privacy Policy for more information.
Products
15. Are the products authentic?
Yes, we guarantee that all our products are authentic and sourced from trusted suppliers.
16. What if the product I want is out of stock?
You can sign up for restock notifications by clicking the “Notify Me” button on the product page.
Technical Issues
17. I’m having trouble accessing the website. What should I do?
Ensure your browser is updated, clear your cache, and try again. If the issue persists, contact us at support@findmore.shop.
18. What should I do if I encounter an error during checkout?
Double-check your payment details and try again. If the issue continues, email us at support@findmore.shop for assistance.